Frequently Asked Questions

No. As per CRTC’s rule # 2014-576 which determines that the 30-day cancellation policies for local telephone services, Internet services will be prohibited effective 23 January 2015.

Contact us immediately, we handle the migration process for you.

The CRTC’s rule # 2011-191 stipulates: “These measures will allow the new service provider chosen by the customer to terminate on behalf of the customer the services it receives from its current provider. The customer may still terminate his services himself, if he prefers, and may continue to receive offers from the current service provider.”

Contact us immediately.

You have the right to request a copy of any agreement between you and your provider. In the event no copy exists, or they refuse to produce means there is no agreement.

At the end of the term your agreement will automatically be renewed at regular price, not discounted one.

Call us at 514-335-8284 option 1 or if is not urgent use the form “send message” on our web site.

Our emergency service is operating 24/7. Please call 514-335-8284 option 1. Please note after business hours/weekend rates apply to all clients without service agreement.  

Within 4 hours from the time the call has been received and 30 minutes if no site visit required.

At the end of the term your agreement will automatically be renewed at regular price, not discounted one.

A DRP describes how an organization can resume work after an unplanned incident impacting its IT systems. A DRP is tailored to the specific business needs, including how long the business can afford to wait before resuming normal operations, and how much data it can afford to lose in the process. Basic DRP include data backup systems (3-2-1 backup), virtual servers or secondary data-centers and documented recovery processes. Incidents like fire, flood or theft may impact the equipment, or may only impact your data: disk failure, viruses, cyberattacks, ransomware, etc.

A 3-2-1 backup is a simple and reliable backup strategy ruling: Keep 3 copies of your data (one production copy + two copies), Store the copies on 2 different types of media (HDD, Tapes, Cloud) , 1 copy should be stored offsite. Example: application data on your PC, one copy on local backup on NAS or external HDD, second copy on Cloud storage.

1. Understand that you and your business are Target to hackers and you need to actively protect yourself.
2. Update your Software regularly.
3. Install a reputable antivirus. Do not use any “free” antivirus.
4. Do not install untested or “free” software. Keep your business computer clean.
5. Be careful what you click when browsing the internet, also in your email.
6. Manage your passwords: do not re-use passwords, keep them complex, change them periodically. Do not share your password with anyone. Use a password manager.
7. Lock your PC when away from it. Do not carry around important data on USB memory.
8. Backup your data *(see 3-2-1 backup)   

Ofcourse. Telecom CTi provides secure vpn solutions for teleworkers.

Our network engineers are using the best recommended technics to secure your data.

 With a professional installation done by our team Office 365 is one the best solution to synch all your devices and easy to use it. Contact Telecom CTi to learn more.

Yes. Telecom CTi will take in charge the entire process of migration without impacting your normal operations.